Privacy Policy
Effective Date: August 18, 2026
Company Name: Hem Apparel LLC
📧 Email: hello@hemapparel.shop
📍 Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
📞 Phone: +1 (307) 751-6928
🌐 Website: https://hemapparel.shop
At Hem Apparel LLC (“Hem Apparel,” “we,” “our,” or “us”), we respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, browse our baby and toddler clothing collections, place an order, create an account where available, contact us, or otherwise interact with our online store.
1. Information We May Collect
Depending on how you use our website, we may collect information such as:
Personal Information
- Name
- Email address
- Phone number
- Billing address
- Shipping address
Order Information
- Products purchased
- Order details
- Shipping information
- Transaction information
- Return and refund history
Payment-Related Information
Payment information necessary to complete a purchase may be processed through the payment services available during checkout.
Independent payment providers may handle payment information according to their own privacy and security practices.
Account Information
If customer accounts are available, we may collect information such as:
- Login details
- Saved preferences
- Order history
- Account-related information
Technical Information
Certain technical information may be collected when you interact with our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring pages
- Website activity
- Cookie and similar technology information
Communications
We may retain information you provide when contacting us, submitting a form, requesting customer support, leaving feedback, or communicating about an order.
2. How We May Use Your Information
We may use information to:
- Process and fulfill orders
- Process payments and transactions
- Send order confirmations and shipping updates
- Provide customer support
- Respond to questions and inquiries
- Process eligible returns and refunds
- Maintain customer accounts where available
- Operate and improve our website
- Understand website usage and performance
- Maintain appropriate transaction and business records
- Detect suspected fraud, misuse, or security concerns
- Send promotional communications where permitted and requested
- Comply with applicable legal obligations
3. How Information May Be Shared
We do not intend to sell or rent customer personal information for unrelated purposes.
We may share information with service providers where reasonably necessary to operate our ecommerce store, including:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- Ecommerce technology providers
- Email and communication services
- Customer support providers
- Analytics providers where enabled
- Marketing or advertising providers where applicable
- Security and fraud-prevention providers
- Professional advisers such as legal, accounting, or technical providers
- Government or legal authorities when disclosure is required or appropriate under applicable law
Independent service providers may maintain their own privacy policies and data-handling practices.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality and improve the shopping experience.
Depending on the technologies enabled on the website, cookies may help us:
- Maintain shopping cart contents
- Support checkout functionality
- Keep website sessions active
- Remember certain preferences
- Understand website traffic
- Measure website performance
- Support security and fraud prevention
- Support marketing or advertising functionality where enabled
Most browsers allow you to manage, block, or delete cookies through browser settings.
Please note that disabling certain cookies may affect shopping cart, checkout, account, or other website functionality.
5. Data Security
We seek to use reasonable administrative, technical, and organizational measures appropriate to the information and services involved.
However, no website, internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.
FTC business guidance similarly recommends that companies understand what personal information they maintain, keep only what they need, protect retained information, and appropriately dispose of information that is no longer required.
Customers are also responsible for protecting their account passwords and login credentials where customer account functionality is available.
6. Your Privacy Choices
Depending on your location and applicable law, you may have certain rights or choices concerning personal information associated with you.
Where applicable, these may include the ability to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Update account or contact details
- Opt out of promotional communications
- Manage available cookie preferences
- Exercise other privacy rights available under applicable law
We may need to verify your identity or authority before fulfilling certain requests.
To submit a privacy-related request, contact:
7. Marketing Communications
If you choose to receive promotional emails or similar communications from Hem Apparel, you may unsubscribe using the option provided in those communications.
Even after opting out of marketing, we may still send necessary transactional communications such as:
- Order confirmations
- Shipping updates
- Return or refund notifications
- Account-related notices
- Customer support responses
8. Children’s Privacy
Although Hem Apparel sells clothing intended for babies and toddlers, our online store is intended for parents, guardians, caregivers, gift shoppers, and other adult customers.
We do not intend for children under 13 to independently create accounts, place orders, or submit personal information through our website.
COPPA applies to websites or online services directed to children under 13 that collect personal information, as well as certain general-audience services that have actual knowledge they are collecting personal information from a child under 13.
If you believe a child under 13 has submitted personal information through our website inappropriately, please contact us at hello@hemapparel.shop so we can review the matter.
9. Third-Party Links and Services
Our website may contain links to or integrations with independent third-party websites and services.
These parties may maintain their own:
- Privacy policies
- Terms and conditions
- Cookie practices
- Security procedures
- Data-handling practices
Hem Apparel LLC does not control the privacy practices of independent third-party websites or services.
We encourage customers to review the applicable policies before providing information directly to a third party.
10. Data Retention
We may retain personal information for as long as reasonably necessary for purposes such as:
- Processing and maintaining order records
- Providing customer support
- Managing returns and refunds
- Fraud prevention and security
- Business recordkeeping
- Resolving disputes
- Meeting applicable legal obligations
Retention periods may vary depending on the type of information and why it is maintained.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, products, services, technologies, business practices, or applicable requirements.
Updated versions will be posted on this page with a revised effective or updated date.
We encourage visitors to review this Privacy Policy periodically.
12. Contact Us
If you have questions about this Privacy Policy, personal information, or our privacy practices, please contact:
Hem Apparel LLC
📍 30 N Gould St Ste R
Sheridan, WY 82801
USA
📧 hello@hemapparel.shop
📞 +1 (307) 751-6928
🌐 https://hemapparel.shop