Shipping & Returns Policy
Effective Date: August 18, 2026
Company Name: Hem Apparel LLC
📧 Email: hello@hemapparel.shop
📍 Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
📞 Phone: +1 (307) 751-6928
🌐 Website: https://hemapparel.shop
At Hem Apparel LLC, we want shopping for your little one to feel simple from checkout through delivery. Please review the following shipping, return, exchange, and refund information before placing an order.
Shipping Policy
1. Order Processing
Orders are generally processed within 1–3 business days, Monday through Friday, excluding applicable holidays.
Orders placed on weekends or holidays will generally begin processing on the next business day.
Once your order has shipped, available tracking information will normally be sent to the email address provided during checkout.
2. Shipping Time & Delivery
Estimated standard delivery within the United States is generally:
Standard U.S. Shipping: 3–7 business days
Expedited shipping may be available at checkout where offered.
Delivery estimates begin after an order has been processed and handed to the shipping carrier.
Actual delivery times may vary because of factors such as:
- Destination
- Carrier operations
- Weather conditions
- Holidays
- Address issues
- Other circumstances outside our reasonable control
3. Shipping Costs
Applicable shipping charges will generally be displayed during checkout.
Shipping costs may depend on factors such as:
- Order details
- Package weight
- Shipping destination
- Selected delivery method
From time to time, Hem Apparel may offer free-shipping or other shipping promotions. Any applicable requirements will be displayed with the promotion.
4. Order Tracking
When tracking information is available, you will receive it after your order has been prepared for shipment.
Please allow some time for newly issued tracking numbers to become active in the carrier’s system.
If you have questions about your shipment, contact us at hello@hemapparel.shop.
5. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
Once an order has entered fulfillment or has shipped, we may not be able to change or redirect the delivery address.
If you notice an address error, contact us as soon as possible at hello@hemapparel.shop.
Additional shipping charges may apply if a package is returned because of an incorrect or incomplete address supplied during checkout.
Returns & Exchanges
6. Return Eligibility
Eligible merchandise may be requested for return within 14 days of delivery.
To qualify for a standard return, the item should generally be:
- Unworn and unused
- Unwashed
- In its original condition
- Returned with original tags attached where applicable
- Returned with original packaging where reasonably applicable
- Free from stains, odors, damage, or signs of use
- Accompanied by sufficient order information
Returned merchandise may be inspected before a refund or exchange is approved.
7. Items Not Eligible for Return
Unless otherwise required by applicable law, certain products may not qualify for discretionary returns, including:
- Items marked Final Sale
- Certain clearance items identified as non-returnable
- Gift cards
- Personalized or customized merchandise
- Worn, washed, altered, or damaged clothing
- Products missing important original tags or components
- Hygiene-sensitive items where clearly identified as non-returnable before purchase
- Products specifically identified as non-returnable on the applicable product page
Please review product-specific information before completing your purchase.
8. How to Start a Return
To request a return:
- Email hello@hemapparel.shop.
- Include your order number.
- Tell us which item or items you would like to return.
- Provide the reason for your return.
- Include photographs where relevant, especially for damaged, defective, or incorrect merchandise.
- Wait for return eligibility confirmation and applicable instructions.
Please do not automatically send merchandise to the Hem Apparel LLC business address listed on our website.
The listed business address is not automatically an authorized merchandise return destination. Contact us first for return instructions.
For standard discretionary returns, customers may be responsible for applicable return shipping costs.
Refunds
9. Refund Processing
Once an authorized return is received, the merchandise will be reviewed.
If your return is approved:
- The refund will generally be issued to your original payment method
- We aim to process approved refunds within 7–10 business days
- A confirmation email may be sent once the refund has been processed
After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Original shipping charges are generally non-refundable for discretionary returns unless the return resulted from our error or another requirement applies.
Exchanges
10. Size or Color Exchanges
If you need a different size, color, or style, contact us within the applicable return period.
Exchange availability depends on current inventory and cannot be guaranteed.
Depending on the situation, we may:
- Arrange an eligible exchange where stock is available
- Help you identify another available option
- Recommend returning the original item and placing a new order
If the requested replacement is unavailable, another eligible resolution may be offered.
Damaged, Defective, or Incorrect Items
11. Reporting an Order Problem
If you receive merchandise that is damaged, defective, or materially different from what you ordered, please contact us within 3 days of delivery.
Email hello@hemapparel.shop and include:
- Your order number
- A description of the issue
- Clear photographs of the affected product
- Photographs of the packaging where helpful
Please retain the product and packaging while the issue is being reviewed.
After review, an appropriate resolution may include a replacement, refund, return authorization, or another available solution depending on the circumstances.
Where the issue resulted from our fulfillment error or a confirmed defect, applicable return shipping costs will generally not be charged to the customer.
12. Return Shipping
For ordinary discretionary returns, customers may be responsible for return shipping costs.
We recommend using a trackable shipping service and keeping the tracking number or shipping receipt until the return is completed.
Hem Apparel cannot confirm receipt of returned merchandise until it reaches the authorized return destination.
13. Late Returns
Return requests submitted more than 14 days after delivery may not qualify for a discretionary return unless Hem Apparel approves an exception or another requirement applies.
We encourage customers to contact us promptly if there is a problem with an order.
Contact Us
If you have questions about shipping, delivery, sizing, returns, exchanges, refunds, or an existing order, please contact:
Hem Apparel LLC
📍 30 N Gould St Ste R
Sheridan, WY 82801
USA
📧 hello@hemapparel.shop
📞 +1 (307) 751-6928
🌐 https://hemapparel.shop
Hem Apparel — Made for Little Moments.